Loss Mitigation Specialist

RJ Byrd is seeking a Loss Mitigation Specialist for our client in the North Dallas area. The ideal candidate must have strong decision making and customer service skills while acting as liaison between customers and internal departments. This role works directly with customers to review their current financial situation and possible retention or liquidation options. 

  • Assist borrowers that are past due on their mortgage account
  • Primary contact for internal and external customers and approved third parties 
  • Research all customer issues and bring them to a final resolution
  • Manage inbound calls 
  • Handle routine customer account related questions and requests, including collection of payments and possible loss mitigation.
  • Resolve customer complaints and escalates issues to manager as needed
  • Complete all required compliance exams on a yearly basis.
  • Adhere to all company policies and procedures.

QUALIFICATIONS

  • Required High School or Equivalent, Bachelors degree preferred  
  • 4+ years Financial Services
  • Preferred 2+ years Mortgage/Default experience
  • Preferred 2+ years Loss Mitigation experience
  • Knowledge of MSP is preferred
  • Ability to work in team environment to resolve problems
  • Strong negotiation skills
  • Dependable and adheres to timelines and schedules
  • Exceptional customer service skills
  • 100% in-office