RJ Byrd has been engaged to locate an Application Support Analyst for our eCommerce client located in Las Colinas. As a Support Analyst, you’ll provide a high level of customer service and problem solving by diagnosing and troubleshooting technical needs and long-term solutions for all enterprise apps. Support and inquiries will be through a variety of protocols, including Jira, email, phone, and chat. Additional duties can include but not be limited to
- Work with various business units, cross-functional teams and vendors
- Troubleshoot and resolve hardware and software issues
- Manage/create users and permissions, on-boarding and off boarding in Active Directory
- Effectively and efficiently communicate support status and solutions to users and management
- Administer mobile technology (not limited to) Android handheld computers
- Additional duties as identified
QUALIFICATIONS
- Possess great analytical and troubleshooting skills and experience
- Confident, yet calm demeanor in stressful situations
- 3+ years in a role supporting applications, preferably in a distribution environment
- Familiar with Active Directory, MySQL, warehouse/distribution applications
- Bi-lingual (Preferred)
- Experience with Microsoft Office, Laptops and desktops, Windows 10 and associated network peripherals
- Strong understanding of general IT structures, principals, and web application architecture
- Certifications in a Microsoft discipline strongly desired, along with any hardware certs like A+
- Knowledge of scripting and coding is a huge advantage
- Willing to work on weekends and/or after hours.
